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Privacy Policy

We value privacy, especially yours

At Exiga Software, we take protecting your privacy seriously. In order for our products and services to function properly, we need to collect and use certain Personal Information and Technical Data (collectively Information). We want you to understand what Information we collect and how it is used. This Privacy Policy explains Exiga Software privacy practices related to your use of our mobile applications. As used in this Policy, Exiga Software includes Exiga Software and its subsidiaries and affiliates.

When you download and use our application, you acknowledge that you have accepted the Terms of Use and Policy without exception. You also acknowledge that you consent to our privacy practices, including our use and disclosure of your Personal Information.

If you do not consent to the Terms of Use or Policy, please do not download or use the application or provide any Personal Information.

This Policy is incorporated as part of the Terms of Use that apply to your use of the Application.

What’s covered by this Policy

Any application which links to this Policy is covered by this Policy.

This Policy does not cover and we are not responsible for third-party websites or applications that may be linked from our application; linking to them does not imply an endorsement. We are not responsible for these websites or applications or any information they may collect. You should always review the privacy policy of any third party website or application.

Information we collect

When you download and use the application, we may collect the below types of Information.

Personal Information:

  • Electronic Serial Number (“ESN”) or International Mobile Equipment Identity (“IMEI”) data;
  • Device serial number and media access control (“MAC”) address;
  • Information collected after obtaining your permission during your use of the application, such as geolocation information;

How we protect your Information

We use commercially reasonable technical, administrative, and physical controls best practices to protect your Information including data encryption where appropriate; however, since the Internet is not a 100% secure environment, we cannot ensure the security of information during its transmission between you and us. Accordingly, you acknowledge that when you transmit such information, you do so at your own risk. We will notify you of any confirmed security breach of your Information to the extent required by and in accordance with state and federal law.

Information We Get When You Use Our Services

Camera and Photos. Many of our services require us to collect images and other information from your device’s camera and photos. For example, you won’t be able to send Snaps or upload photos from your camera roll unless we can access your camera.

Location Information. When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.

How you are notified if the Policy changes

We may change this Policy from time to time. If we do, we will post the updated Policy with the last revised date. Your continued use of the application means that you consent to the updates. You should periodically read the Policy to understand our privacy practices.

If we make material changes to this Policy, then we will notify you in the application or by email and seek your affirmative consent

How we use your Information

Exiga may use the Information to:

  • Fulfill a Service to you;
  • Establish and verify your identity;
  • Monitor and maintain the performance and functionality of the device consistent with your choices;
  • Provide you with geolocation based services;
  • Protect and improve our services;
  • Respond to your questions, inquiries, comments and instructions;
  • To enforce the applicable Terms of Service;
  • Comply with the law and defend our rights;
  • Track and analyze de-identified data and provide such data to third parties that provide services to Exiga;
  • Protect against fraud and potential fraud;
  • Notify you of any known breach of your Information; and
  • Maintain the security and integrity of the application, and Exiga systems and services.


In order to provide remote support and screen sharing capabilities, some devices require device administration access. This access will only occur with your permission, and will be disabled when the remote session ends.

Communicating with you electronically

By downloading and using our application, you agree that we can communicate with you electronically. This includes any required notifications (i.e. legal, technical, regulatory, security, privacy) relating to your use of the application

Children under 13

The application is not directed to children under 13. We do not knowingly collect Personal Information from children under 13. If you become aware that your child is accessing the application and providing Personal Information without your consent, please contact us by using the information provided below. We will take steps to remove Personal Information from our storage systems and terminate the account if we determine that a child under 13 has accessed the application.

Revisions to the Privacy Policy

We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application. Other times, we may provide you with additional notice (such as adding a statement to our websites’ homepages or providing you with an in-app notification).

Where to turn with questions

If you have any questions about this Policy, about our application, or want to request access to, correction, or deletion of your Personal Information, or a privacy-related complaint, you can contact Exiga by email at

You may also contact us at:
Attn: Privacy Office
No.1 Irving Place #08-01, The Commerze@Irving,
Singapore 369546
Phone: +65 6492 6783 / +65 9693 5512
WhatsApp: +65 9693 5512 (Business WhatsApp)